Do you share any personal information received through surveys, the counseling process, or any information received on the website?
No.  All of your information remains strictly confidential unless disclosure is required by law or for the welfare of others* . 

Do you sell or trade customer e-mail addresses or phone numbers?
No. I never sell, rent, or trade e-mail addresses or phone numbers.

What kind of information will I be asked to provide?
When you place an order, request e-mail updates, or participate in a promotion, contest or survey, we may ask for some or all of the following: your name, address, phone number and e-mail address. If placing an order, we may ask for credit card information.
If you participate in a counseling questionnaire or session, your personal information will be kept in strictest confidence.  All information you provide will remain confidential.*
We maintain a record of your purchases. If you ship your order to an address different from your billing address, we will ask you to enter the Ship To name and address.

How will Experience Empowerment use the information I provide?
Your information is used to process and deliver your order to the address you request. Your payment information allows us to bill your credit card company. If we have any questions regarding your order, we will contact you by phone or e-mail. If you make a purchase, we may send you information and updates about new products, special sales and promotions. We use both e-mail and postal addresses to share information with our customers.
I often use testimonials from our customers in printed material or on our Web site, but only when I have express permission to do so. Testimonials come from customer comments sent or e-mailed directly to me.
I may occasionally share customer information with select third parties. From time to time I provide aggregate, statistical information about consumers and sales on our Web site and site shopping information. These statistics are used in communications, such as our annual report, and do not identify individuals.  Again, all information shared is kept in the strictest of confidence.  Every process I use is done in a way that ensures this commitment to you.

Do I need a password to order from Experience Empowerment?
No. However, you may find it more convenient if you sign up for an account. In your account we can store your name, address and credit card information so you don't have to enter that information during future shopping visits. Only the last four digits of your credit card numbers are displayed for easy identification.

Does ExperienceEmpowerment.com use cookies?
ExperienceEmpowerment.com does use cookies to make your shopping experience more efficient, convenient and personalized. Cookies are not required for you to browse our site, however, they are required for you to shop our site or to place an order.

How do I discontinue promotional e-mails?
At the bottom of each e-mail is information about removing your name from our e-mail list. You may also remove your name or change the frequency of the e-mails you receive in My Account. Log in with your e-mail address and password. Select E-mail & Password Information. On the next screen, make your selection, then save your changes. Our promotions are prepared in advance, so it may take a few days for the change to take effect, and you may receive e-mails during that time.
After you make a purchase, for your convenience we will still send e-mail order confirmations and information about your order. We may also contact
you by phone or mail if we have questions regarding your order.

*Exceptions to Confidentiality - Disclosure may be required in the following circumstances:  when there is reasonable suspicion that the client presents a danger of violence to others or where the client is likely to harm him/herself unless protective measures are taken, where there is reasonable suspicion of child or elder/dependent abuse, and/or when the information is required by law through court order/subpoena.  When disclosure is required, only information that is essential is revealed and the client is informed of such disclosure. 

In addition, federal law known as the Patriot Act of 2001 requires a therapist (and others) in certain circumstances to provide FBI agents with books, records, papers and documents and other items and prohibits the therapist from disclosing to the client that the FBI sough or obtained items under the act.

How do I know ExperienceEmpowerment.com is a secure site?
We use state-of-the-art technology to encrypt your personal and financial information before it is sent. The ordering area of our site is protected this way and is referred to as “secure.”

Does ExperienceEmpowerment.com use SSL technology?
Yes. Secure Socket Layer (SSL) technology is the gold standard in Internet encryption. This highly sophisticated system scrambles your financial data as it travels from your computer to our Web site, making it useless to anyone but Coldwatercreek.com.

How do I know when I am in secure mode?
If you look at the Web site address in your browser window, non-secure sections of our site begin with “http://.” When you move to a secure area, the address changes to “https://”; the “s” means secure. You'll also see a lock displayed in the lower right-hand corner.
If for any reason you cannot access a secure area of our site to place your order, please call 619-549-8654 and we will place the order for you.

What if an unauthorized purchase occurs?
We will cover any liability imposed on you by your bank or credit card company, up to $50, in the unlikely event that your card is used without your authorization at ExperienceEmpowerment.com. We will also do whatever we can to help resolve the situation. The Fair Credit Billing Act requires your bank or credit card company to hold you responsible for no more than $50 of unauthorized or fraudulent charges on a credit card. Most debit card issuers voluntarily adopt the same liability limitations as credit card issuers, but you may want to check with your bank to make sure. Remember: if unauthorized use of your credit or debit card does occur, it is your responsibility to notify your card provider as stated in your agreement with them.